Having traveled on so many different airlines and through so many airports , I am always curious as to which airlines and airports are being recognized as the 'best' each year.
Lately, a large majority of my travel has been through Europe, however, last year I spent a great deal of time traveling through Asia. And in doing so, ended up traveling on some of the highest
rated airlines, as well as, either waiting for a flight or transferring from one flight to another through some of the highest rated airports.
When I was in Hong Kong last, Skytrax, the world airline star rating program, had come out with their top ten list of the best airlines in the world for 2008. These ratings, done annually, are based on questionnaires compiled into 40 different categories ranging from quality of check-in and staff efficiency to shopping and dining options. The questionnaires are completed by passengers across the world over a ten month survey period. Having paid attention to their ratings since they started, I knew that both Singapore and Cathay would come out, at the very least, in the top three. So, when results were in, it was no surprise, that once again, Singapore Airlines was rated number one, with Cathay Pacific and Quantas coming in second and third. (If you have ever flown Singapore airlines, you will understand why they come out on top). On a side note, I found it interesting that Etihad Airways, an Abu Dhabi based airline had made it onto their top ten list as well, despite having only been in existence for five years.
At the same time, Skytrax comes out with their highest rated airport list. Hearing (or I should say reading) that Hong Kong's International Airport, Chep Lok Kok and Singapore’s Changi had come in first and second, once again, made me smile. Hong Kong’s airport has won this title for the 7th time in ten years and Singapore's new terminal three is simply amazing. Both of these airports are known for taking customer service to a new level, offering a comprehensive range of facilities and services to travelers entering and leaving.
Given these days of flight delays and cancellations, long security line-ups and less than pleasant customer service, it is nice to see there are some airports and airlines trying to make the travel experience as enjoyable as possible.
Lately, a large majority of my travel has been through Europe, however, last year I spent a great deal of time traveling through Asia. And in doing so, ended up traveling on some of the highest
rated airlines, as well as, either waiting for a flight or transferring from one flight to another through some of the highest rated airports.
When I was in Hong Kong last, Skytrax, the world airline star rating program, had come out with their top ten list of the best airlines in the world for 2008. These ratings, done annually, are based on questionnaires compiled into 40 different categories ranging from quality of check-in and staff efficiency to shopping and dining options. The questionnaires are completed by passengers across the world over a ten month survey period. Having paid attention to their ratings since they started, I knew that both Singapore and Cathay would come out, at the very least, in the top three. So, when results were in, it was no surprise, that once again, Singapore Airlines was rated number one, with Cathay Pacific and Quantas coming in second and third. (If you have ever flown Singapore airlines, you will understand why they come out on top). On a side note, I found it interesting that Etihad Airways, an Abu Dhabi based airline had made it onto their top ten list as well, despite having only been in existence for five years.
At the same time, Skytrax comes out with their highest rated airport list. Hearing (or I should say reading) that Hong Kong's International Airport, Chep Lok Kok and Singapore’s Changi had come in first and second, once again, made me smile. Hong Kong’s airport has won this title for the 7th time in ten years and Singapore's new terminal three is simply amazing. Both of these airports are known for taking customer service to a new level, offering a comprehensive range of facilities and services to travelers entering and leaving.
Given these days of flight delays and cancellations, long security line-ups and less than pleasant customer service, it is nice to see there are some airports and airlines trying to make the travel experience as enjoyable as possible.
Skytrax Top 10 Airlines 2008 List:
1. Singapore Airlines
2. Cathay Pacific
3. Qantas
4. Thai Airways
5. Asiana Airlines
6. Malaysia Airlines
7. Qatar Airways
8. Air New Zealand
9. Emirates
10. Etihad Airways
Skytrax Top 10 Airports 2008 List:
1. Hong Kong International
2. Singapore Changi
3. Seoul Incheon
4. Kuala Lumpur KLIA
5. Munich
6. Kansai
7. Copenhagen
8. Zurich
9. Helsinki
10. Capetown
I am interested in seeing what 2009 will bring...
As Always,
The Consummate Courtesan
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